/SHIPPING POLICY
SHIPPING POLICY 2018-04-08T18:57:22+00:00

SHIPPING POLICY

Turnaround

Orders placed with 510 Vapers will be shipped within 24hrs.

Otherwise, orders will be shipped the following business day. The exceptions to this are postal holidays, and special circumstances, which will be announced via our social media outlets. If our orders exceed our current capacity and prevent us from meeting this same day/one business day turnaround, we will update the content of this section of our site accordingly.

Domestic Shipping

Attention Utah and Indiana residents: At this time we are unable to ship to Utah or Indiana shipping addresses. This is due to state legislation that prevents us from shipping products direct to consumer in these states. If any changes occur to legislation in these or any other states, our shipping policy will be updated accordingly. If you are unhappy with this legislation, we recommend contacting your local representatives via http://casaa.org/.

Non-Express Domestic orders are shipped with one of two shipping options:

  •  First Class Mail (includes domestic tracking): Delivery takes approximately 3-5 days from ship date for domestic orders*.
  •  Priority Mail (includes domestic tracking): Delivery takes approximately 2-3 days from ship date for domestic orders*.

*The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service, etc. We do guarantee that your package will be shipped in accordance with the Turnaround section listed above, but 510 Vapers cannot control the courier service once the order has been shipped. The exception to this is orders shipped using methods that include a guaranteed delivery date.

Express Domestic orders are shipped via Fedex:

  •  FedEx Standard Overnight: Guaranteed to arrive by end of business on the next BUSINESS day (Mon-Fri). If Standard Overnight delivery to your location is not available, we will upgrade the shipment to Priority Overnight at no additional cost to the customer.

Note: Domestic Express orders placed between 5pm Central Time on Friday and 2pm Central Time on Saturday may be shipped via USPS Priority Express rather than FedEx. This is for the benefit of our customers, as FedEx does not pick up or ship Express packages on Saturdays, and packages shipped via USPS Priority Express on Saturdays are Guaranteed to be delivered on Monday.

If your Domestic order does not arrive within 3 days of the estimated delivery time, or arrive on the guaranteed delivery day if you choose a shipping option with a guaranteed delivery day, please contact us and we will follow up with the USPS Consumer Affairs office or FedEx Premier Customer Service for you, and handle any potential claims.

International Shipping

International orders are shipped with one of two shipping options:

  • USPS First Class International (Includes tracking, but tracking does not continue once the package has left the US for most countries): Delivery takes approximately 10-21 days from ship date for international orders*.USPS First Class International shipping option is not available in all countries. If you place an order that exceeds the maximum weight (5 lbs.) for USPS First Class International, your shipping will be upgraded to USPS Priority International shipping at no extra charge.
  • FedEx International Priority (Includes International tracking): Delivery takes approximately 2-8 business days from ship date for international orders*. Fedex International Priority shipping is not available in all countries. We require customer signature on delivery of FedEx International Priority shipments in some countries.

*International shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service/FedEx, customs delays, etc.

NOTE TO INTERNATIONAL BUYERS: ORDER AT YOUR OWN RISK!

Please make sure you are familiar with your country’s e-liquid and e-cigarette customs/importation laws before ordering from 510 Vapers! We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders. Customs forms will all be marked honestly, with accurate product and product value details in accordance with US Federal Law. In addition, International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.

 

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

  • If your package is shipped via USPS, you can track your package by entering your tracking number at https://tools.usps.com/go/TrackConfirmAction!input.action
  •  If your package is shipped via FedEx, you can track your package by entering your tracking number at https://www.fedex.com/fedextrack

Note: On international orders, not all shipping methods will continue to track once they leave the US. See International Shipping above for more details.

Shipping Rates

The rate charged for the shipping of your order is based on the approximate weight and size of the products ordered, and your location. Before the final checkout you will be shown the cost of shipping, at which point you can choose whether or not to proceed with your order.

510 Vapers now offers a FREE SHIPPING option for all order sizes over $75, if the order is shipping to a US address!

 

IN STOCK QUANTITY AND COLORS CHOICE MAY VARY Dismiss